Returns and withdrawal

Starting text, to be reviewed by a professional before going live.

If you're buying as a consumer, you have the right to withdraw from the contract within 14 days of delivery, without giving a reason, under articles 52 and following of the Italian Consumer Code (Legislative Decree 206/2005).

To exercise this right, write to info@zurcosmetics.com within that period, stating clearly that you're withdrawing. We'll confirm receipt and tell you where to send the return.

The right of withdrawal doesn't apply to cosmetic products whose security seal has been broken after delivery, for hygiene reasons, under article 59 of the Consumer Code. In practice: once you open and use one of the kit's packs, that product can no longer be returned; products still sealed remain returnable.

Return postage is your responsibility, unless the item is faulty or not what you ordered — in that case, we cover it.

We refund what you paid, including standard shipping if you return the whole order, within 14 days of being told of your withdrawal, using the same payment method you used to buy. We may wait until we receive the products, or proof that you sent them, before refunding.